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Volume 26 |
April - June 2010 |
Number 2 |
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Published by : PROFESSIONAL MEDICAL PUBLICATIONS |
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ISSN 1681-715X |
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ORIGINAL ARTICLE |
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Volume 26 |
April - June 2010 |
Number 2 |
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Satisfaction of patients staying in day
surgery clinic from nursing servicesZeynep Karaman Ozlu1, Nadiye Ozer2,
Sevban Arslan3, Isin Cantekin4ABSTRACT
Objectives: To examine day surgery patients’ satisfaction levels with nursing services using Scale of Patient Perception of Hospital Experience with Nursing (PPHEN).
Methodology: The study design was descriptive. Data were collected by the researcher in the Day Surgery clinic of a university hospital in Turkey. Participants with literacy were 18 years old and older. The sample included 148 patients agreeing to participate in the study. Data were collected using a questionnaire including socio-demographic questions for patients and PPHEN Scale, Turkish Version adapted to Turkish by Coban. The data were assessed through descriptive statistics, t-test, Man-Whitney U Test and Kruskal Wallis variance analysis.
Results: When PPHEN point averages according to age were compared, the point average for the age group of 66 years and above was 72.78 (SD= 8.28), for the age group of 19 to 40, 68.26 (SD= 11.6); and the difference between these points was found statistically significant (P= 0.041). For PPHEN point averages according to patients’ educational backgrounds, it was 70.50 (SD= 10.19) for primary school graduates, 64.57 (SD=15.97) for university graduates; and the difference was found statistically significant (P= 0.000).
Conclusions: In this study, it was, in general, found out that the patients were satisfied with the nursing services.
KEY WORDS:
Patient satisfaction, Nursing services.Pak J Med Sci April - June 2010 Vol. 26 No. 2 438-443
How to cite this article:
Ozlu ZK, Ozer N, Arslan S, Cantekin I. Satisfaction of patients staying in day surgery clinic from nursing services. Pak J Med Sci 2010;26(2): 438-443.
1. Zeynep Karaman Ozlu,
Research Assistant,
2. Nadiye Ozer,
Assistant Professor,
3. Sevban Arslan,
Assistant Professor,
4. Isin Cantekin,
Research Assistant,
1,2,4: Health Sciences Faculty,
Ataturk University, Erzurum, Turkey
3: Dept. of Medical Nursing,
Adana Health School,
Cukurova University, Adana, Turkey
Correspondence:
Zeynep Karaman Ozlu,
E-mail: zynp_krmnzl@hotmail.com
* Received for Publication: August 20, 2009
* Revision Received: March 4, 2010
* Revision Accepted: March 6, 2010
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